Contact and Location Information
We are an online merchant only and are not set up to receive visitors.

Our mailing address is:
Pumpkinvine Corner
76 Pumpkinvine Trail SE
Cartersville, GA 30120

Email: write to customerservice "at" pumpkinvinecorner.com or
to pumpkinvinecorner "at" comcast.net (sorry this is so cryptic. It is to cut down on spam)
Phone: 770-272-2485
FAX: 1-866-467-1782

Goal
Thank you for visiting Pumpkinvine Corner, where shopping is secure and easy. As an honest, conscientious online merchant, Pumpkinvine Corner wants to earn your respect and hopefully your repeat business by offering reasonable prices and prompt service. Please drop us a note you if you have any concerns or questions.

Privacy & Security
Your privacy is important. Rest assured that under no circumstances would we share your personal information with anyone. If you have provided us with your e-mail address, you might receive an occasional e-mail from Pumpkinvine Corner if we feel it would be of interest to you. Any e-mail would include a link to opt-out from receiving future e-mail.
 
We use Secure Socket Layer (SSL) technology, an Internet industry standard and state-of-the-art encryption to keep your credit card information safe. 

How to Order from Pumpkinvine Corner
Our secure online order process is the fastest and most efficient way to order. Just click on the "Add to cart" button beside the items you would like to purchase, and the items will be automatically added to your shopping cart. When you are ready to complete your order, choose from the list of shipping options and follow the simple instructions for checking out. 

If you do not wish to give your credit card number during the order process, or if you wish to pay via check or money order, you may still use the online shopping cart. Just skip the payment section and use the comment section of the order process to inform us how you would like to pay for your purchase. We can call you for a credit card number

Hours of Operation
9:00 a.m. till 5:00pm EST from Monday through Friday excluding holidays.

Payment Terms
Pumpkinvine Corner welcomes Visa, MasterCard and Discover credit cards and debit cards. The currency of transations is in U.S. dollars. We can often ship the same day you order when you pay by credit card. Billing and shipping information is verified on all orders. Our preference is payment by credit card, but we will also accept money orders and personal checks.  We reserve the right to hold orders for shipping until such items clear the bank.

Sales Tax
According to the law, Items shipped to a Georgia address will be charged 7 percent sales tax on the entire order including shipping.

Shipping
Excluding weekends and holidays, we do our best to ship within 24 hours. When possible, we'll even ship on Saturday. We typically ship using USPS Priority Mail. Customers may request a First Class rate if their order consists of just patterns and is under 13 ounces. If your package is 3 lbs. or more, I will contact you with the option of using UPS (United Parcel Service). Should you choose UPS, we will need a physical address as UPS will not ship to a post office box.

Priority Mail usually takes 2 or 3 days from the time it is shipped. UPS ground usually takes 3 to 7 business working days for delivery. Because the arrival time of your order is often dictated by conditions which are out of our control, we cannnot guarantee exact delivery times for UPS, or the US Postal Service. We will not normally be alarmed nor trace any regular ground shipments until at least 2 weeks after shipping.

The technique used by Shopping Cart software to figure shipping charges is not an exact science. The software doesn't know what size shipping container is needed, as well as the amount of necessary packing materials. It cannot determine if the purchased item is being shipped by itself or with other items. There may be times when it over-estimates the shipping charge. Be assured that we double check the weight of all orders before processing. If a heavier order will fit into a less expensive flat rate box, we'll always choose the least expensive way to ship. Any savings will be reflected in your charge. We do not send send a charge through until after we have verified the lowest shipping rate.

International sales
We do not accept orders billed and/or shipped outside the USA (military mail excluded).

Credit Card Statement
If you use a credit card to pay for your purchase, Pumpkinvine Corner is the name that will appear on your Credit Card Statement. Please contact us or any merchant before issing a "charge-back" on a charge you don't recognize or remember. Charge-Backs always cost the merchant a substantial fee.

  Monthly Programs
Joining a monthly club (like the Mini Club) is a customer commitment for the entire length of the program. Depending on the payment plan chosen, units will be shipped to the customer on a regular basis and the customer will be charged in installments until payment is made in full for all units. The customer cannot cancel Club membership. If we are unable to process the customer's credit card for any club shipment then Pumpkinvine Corner reserves the right to terminate customer's club membership and no remaining or future units will be sent to the customer. In the event customer is charged an installment for a unit not received, please notify Pumpkinvine Corner as soon as possible so we can remedy the situation. Pumpkinvine Corner reserves the right to cancel club memberships for any reason including customer billing and shipping problems.

  Returns
Pumpkinvine Corner allows returns on certain products. If there is a problem, please contact us within 5 days of receiving your order. Customers need a Return Material Authorization (RMA) before returning any item. You can request the RMA by contacting us via e-mail or fax. Any defective merchandise will be promptly replaced. Products returned for other reasons may be returned for a merchandise credit which excludes all shipping costs. The returned product(s) must be in the same condition as when sent to you; unopened and in original packaging. Shipping is not refundable. Because of copyright laws, there can be no refunds on patterns, books or other items with a copyright. Returns sent to us without a RMA will be returned to sender with any additional fees incurred.  Please e-mail us with any questions about returning an item.

  Miscellaneous
Pumpkinvine Corner reserves the right to cancel an order if necessary. We do not accept orders billed and/or shipped outside the USA (military mail excluded). All information on this site, including merchandise, products and services are subject to change without notice.

Pumpkinvine Corner is not liable for incorrect pattern or kit instructions created or written by another company.

Order fulfillment: Occasionally, due to availability, an item may be out of stock. If the bulk of your order is in inventory, the in-stock items are shipped promptly, unless the customer specifies otherwise. We will notify you if an item is out of stock. We do not back order items because not all items are always available for re-order. Please use the comment section of your shopping cart should you wish to share any special instructions.

Color Discrepancies: Color computer monitors can often display colors differently. Please take this into account when ordering colored items like thread.

Credits: Thank you to the artists that have provided art for my site:

Denise Lawson of Newnan, Georgia

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